Responsibilities and Duties:-
We are hiring Graduates / Post Graduates (Fresher) with Strong command over English (Written) and with Typing speed 30 wpm for the position of e-Relationship Associate for a global Customers.
Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
Processing each mail / chat in accordance with company standards.- Provide/take relevant information and update. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written summary of the situation and its priority.
Provide the Customer with a clear explanation of the action taken.- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency- Ability to understand and handle customer.
Communicate with customers via chat to help in resolving their issues.
5 days working in Night Shift. (Sat and Sun fixed off)
. 2017, 2018 & 2019 Candidates can also apply.
. Candidates with backlog are not eligible.
Work Time:- Night Shift.
Education :- B.com / BA / B.SC / BBA / BCA / BMS / BAFExcept (B.E / B.Tech )
Male & female both are welcome